SPA etiquette

A SPA treatment can be booked over the phone, via e-mail or directly at the SPA reception desk
SPA cancellations must be made no later than two hours before a booked treatment
When booking a treatment, guests are free to ask for a particular specialist (subject to availability). Please inform the booking administrator, if you have such a request
Guests may choose a specialist while booking a SPA treatment in advance. Preferences in this matter should be mentioned to the booking administrator
Please arrive at the SPA centre 10-15 minutes before your appointment to allow time to change before your treatment
Due to the possible negative knock-on effect on other bookings, guests arriving late may have their treatment(s) shortened or altered
A number of body treatments require showering before treatment commences. In such circumstances, guests must shower and wear the bathrobe, slippers and disposable undergarments provided
Ladies are recommended to remove all makeup before any skin treatment; gentlemen are advised not to shave less than 3 hours prior to a facial treatment
Guests are asked to remove all jewellery including watches, before treatments commence.
The SPA administration will not be held liable for articles left in bathrobe pockets, on the toilette tables in treatment rooms, or in public access areas.
The SPA administration will not be held liable for valuables left in cloakroom lockers
In order to maintain a relaxed ambience within the SPA centre, guests are discouraged from using their mobile phones or having loud conversations
Smoking and the consumption of any alcoholic beverages are strictly prohibited within the centre
In the interests of health, safety, and utmost customer satisfaction, we trust that all guests will understand and conform to our SPA etiquette – Thank You!

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